UCHealth takes great measures to make sure our facilities are safe. 2800Ĭolorado Department of Regulatory Agencies:įor more information on the UCHealth Grandview Hospital grievance process, please contact the Patient Representative Office at 719.365.5621 or mail a letter to 5623 Pulpit Peak View, Colorado Springs, CO 80918, Attention: Patient Advocate. UCHealth Longs Peak Hospital is also a Joint Commission-Accredited organization, which means patients may also contact the Joint Commission.Ĭolorado Department of Public Health and EnvironmentĮxecutive Director Health Facilities Division You may also file a grievance directly with the Colorado Department of Public Health and Environment, Health Facilities Division or the Colorado Department of Regulatory Agencies. Information regarding the Colorado Department of Public Health and Environment’s investigation will be directly communicated to the patient by the state. If you remain dissatisfied with the CEO or designee’s response, at your request, the Patient Representative will forward the grievance and all related reports to the Colorado Department of Public Health and Environment. The patient representative will contact you upon receipt of the appeal to acknowledge that it was received. The CEO or designee will investigate and provide a written response of his/her findings to you within 10 business days. If you are dissatisfied with the quality-review outcome, at your request, the grievance will be forwarded to the UCHealth Grandview Hospital Chief Executive Officer (CEO) or his designee for an appeal review. The patient representative will provide you with a written response regarding the grievance investigation within 15 business days from the time the grievance was received. The patient representative will conduct a review of the grievance in collaboration with Clinical Quality department and leadership from the area/unit at UCHealth Grandview Hospital. The patient representative will forward quality-of-care concerns to KEPRO upon request. Medicare beneficiaries: If the grievance concerns premature discharge from the facility, the patient representative will immediately refer the grievance to the Care Coordination team. If you feel that your complaint has not been fully resolved, you may contact our Performance Excellence/Quality Management Department directly by dialing 719.365.5621 from any hospital phone. We welcome the opportunity to work with you to help resolve any remaining concerns you may have. From outside the hospital, please call 719.365.5621.

You may also request to speak with the department manager or hospital supervisor. If we don’t meet your expectations or you have a specific concern during your stay, please let your caregiver know. UCHealth Grandview Hospital encourages you to ask questions about your care during your stay.

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